AB&R Card Service

AB&R Card Service is certified to repair and maintain most brands and manufacturers of card printers:

• Zebra/Eltron Printers (Elite Partner)
• Eltron Card Printers (Elite Partner)
• Datamax Printers
• TEC America Printers
• Unimark Printers
• Intermec Printers
• Sato Printers
• Monarch Printers
• Paxar/Monarch Printers
• SEIKO Printers
• Brady Printers

We offer the following services with regard to equipment repair:

On-site Service Agreement (National) is available nationwide. This service includes all labor, travel, and parts (printhead excluded) with unlimited service calls for one year. On-site response time is eight business hours, or no later than the next business day response, Monday through Friday, 8:00 a.m. to 5:00 p.m. Equipment already in use may require a pre-contract inspection. If any parts are required during the inspection or within the first 30 days of the agreement, there will be a charge for parts as needed to bring the equipment to factory recommended operation.

One Day, Three Day, or Five Day Depot Service agreement includes all labor and parts (printheads and scan engine excluded) for one year, with UPS ground freight back to our customer located within the U.S.A. Shipping time to and from AB&R Card is not included in the repair time. Equipment already in use may require a pre-contract inspection. If any parts are required during the inspection, there will be a charge for parts as needed to bring the equipment to factory recommended operation.

Hot Spare Depot Repair Service includes a One Day Depot Service agreement with the "Hot Spare" option. This option provides for a replacement unit to be shipped the same day via FedEx P1 if the call is received before 1:00 p.m. Arizona time. Upon receipt of the "Hot Spare" the customer simply returns the failed unit to AB&R Card via UPS Ground.

Time and Materials Depot Repair Service for non-contract equipment. Time and materials depot repair time is typically five business days. Shipping time to and from AB&R Card is not included in the repair time, and the equipment is returned to the customer via UPS Ground. Simply call AB&R Card at 1-800-281-3056 for an RMA number or more information.

Time and Materials On-Site Repair Service is also available. Please call 1-800-281-3056 for more information.

Please Note: Equipment abuse, neglect, freight damage, modifications, or environmental accidents are not covered under an AB&R maintenance agreement, or an AB&R time and materials service repair. 

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