Hardware Maintenance

Maintenance Agreements

If you had decided against extended warranty, and need repair services, we offer time and materials repairs as well as maintenance agreements after the warranty period is expired.

The service division at American Barcode and RFID (AB&R) has many years experience repairing equipment. We have 30 years of experience with AIDC equipment that American Barcode sells, and 50+ years experience with electronics repair. We have certified training certificates from manufacturers such as Motorola, Symbol, PSC, Zebra, Datamax, Sato, Tec and many others.

If you have a piece of equipment not working properly and not under warranty from the manufacturer we can help. At AB&R we understand working within a budget and understand you may not be able to replace the failing equipment, but need it working to keep your business running. We offer time and materials repairs for all the equipment we sell. We also offer maintenance agreements to give you confidence going forward.

Time and materials repairs are repairs done as the issue arises. Each device failure is a one off repair. We create an RMA number when you contact us, and track the repair with this unique number. We quote you for labor, and parts that the repair requires. Once the quote is approved, we complete the repair and get your device back to you.

You can purchase maintenance agreements from us to cover your entire fleet of devices or a single device. In most cases we ask that the device(s) are in proper working order before putting them under an agreement. We have standard agreements for most devices and we can also customize an agreement if you have special requirements. The process is similar to time and materials in the way that we create an RMA to track the repair, the difference being there will not be a quoting process.

We also have hot spare or hot swap agreements, in which the service team holds a percentage of the population of your fleet and upon needing a working unit and one of many locations, we create an RMA and ship out a good, configured unit to your location. The agreement is also highly customizable.