AB&R's professional services can be an essential component to the successful
implementation of any AIDC, RFID or Wireless system. Our solution
architects and systems engineers have extensive knowledge and experience in
determining the scope-of-work, establishing ROI metrics, and training our
clients on how to transform process data into information that management can
use to make better decisions and more accurate forecasts.
Installation and Configuration - AB&R will configure your new equipment
and software so you are off and running and soon as it arrives. We will
also install your hardware and applications after they arrive at your
facility.
Training - Whether it is on-site training, or remote web-based training,
having your employees trained on the new solution by the experts that
created it will help increase User Adoption and shorten any learning
curve.
Site Surveys - When it comes to RFID and Wireless you can purchase the
best equipment, have the best software and the best intentions and still
fail miserably if the wireless and RFID infrastructure doesn't allow the
system to perform the way it is expected to work.
Custom Programming - AB&R has a team of experienced programmers skilled
in custom AIDC applications, database design and full system integration
with legacy and ERP systems. AB&R eliminates the need for customers to
change the way they do business to suit the software; AB&R can adapt the
software to meet the needs of our customer.
System Requirements Design Study (SRDS) - An SRDS is a comprehensive
functional specification document derived from in-depth application
analysis, consultation with all project stakeholders, and legacy software
integration considerations.
Printing & Tagging Service - If it can't be justified to purchase
equipment, AB&R offers barcode label printing, card printing, RFID encoding
and compliance label printing. We will even come to your location and
tag your assests for you.
Maintaining peak performance of AIDC, RFID and Wireless equipment is
critical. AB&R's professionally trained, manufacturer-certified service
team provides our customers the peace-of-mind that comes from knowing your
system is backed by the best and brightest in the industry.
On-Site Repair - We understand that sometimes you simply can't be
without your equipment or it isn't feasible to bring it/send it to us.
On-site response time is eight business hours, or no later than the next
business day.
Our-Site Repair - When it does make sense to bring or send your
equipment to us, AB&R offers one, three, and five day turnaround repair
service.
Hot Spare Repair - This option provides for a replacement ("spare") unit
to be shipped over-night priority from AB&R the same business day.
Once the "spare" unit is received simply return the failed unit to AB&R for
repair and to replenish your "spare" pool.
Extended Warranty
Protection - Nearly all of the equipment we supply comes with a
warranty from the manufacturer. AB&R offers extended warranty protection on
our equipment
to ensure your success and protect you from costly repairs after the
manufacturer warranty expires.
Repair Training - If you already have specialists for keeping your
equipment up and running, we offer repair training.
Zebra Printer
Parts - If you already know the ins and outs of the
equipment, we provide the parts necessary to perform maintenance and repair
on your equipment.
AB&R offers toll free technical support for all of the software and
hardware products we offer. We understand these products are not what you
buy at a consumer electronics store, and can be complex. We want you to
understand that we are ready to support you with any questions or issues you may
have.
Hardware Support - If you have a piece of equipment not working properly
we can help. At AB&R we understand working within a budget and understand
you may not be able to replace the failing equipment, but need it working to
keep your business running.
Software Support - Our software support ensures that help is available
when you need it.
Downloads - COMING SOON - A complete list of manuals, drivers, software updates, and everything
else you need
to keep up to speed.
